Account and Sign-In
Get help with Sign in with Apple, account access, credit balance sync, or logout issues.
Support Center
Help for recording, transcription, AI reports, and credits.
If you need help with Insight Recorder Pro, contact us by email. Please include your app version, device model, iOS version, and a short description of the issue so we can investigate faster.
Recording and Local Analysis
Report problems with recording, playback, local transcription, speaker labels, or emotion analysis.
Credits and AI Reports
Ask about credit purchases, failed transactions, cloud AI report generation, or report export.
Before contacting us
- Check that you are using the latest TestFlight or App Store version.
- Include your device model and iOS version.
- For purchase issues, include the product tier and approximate purchase time.
- For analysis issues, describe the recording duration, language, and recording type.
Frequently Asked Questions
Recordings are stored locally on your device by default. Cloud AI reports are generated only after you choose to send the local transcript and related analysis data to the server.
Processing time depends on recording duration, device performance, speaker count, and audio quality. Long interviews and noisy recordings can take more time to transcribe and separate by speaker.
Make sure the Apple purchase completed, then reopen the credits page to refresh your balance. If the balance is still incorrect, email us with the product tier and purchase time.